Return Policy

If a customer would like to return his or her Bass Egg, he or she may do so for a full refund as long as the return is initiated within 30-days of the original purchase. The customer must be able to provide a receipt, or other form of proof of purchase, in order to be eligible for a return. A product may be returned for a refund only if it is in original condition. To initiate a return, the customer must email mattparker@echotronicsinc.com to create an official RMA (return merchandise authorization) case. Once the return is authorized, US/Canada residents will be emailed a pre- paid shipping label that may be used to send the product back to EchoTronics. Non US/Canada residents will be provided with an address to send the product to. Once the product is received, and verified to be in original condition, EchoTronics will issue the customer a full refund.

Warranty and Replacement Policy

Though the Bass Egg is durable and well-built, all consumer electronics devices can become defective. EchoTronics offers a one-year warranty on its products, so long as they aren’t abused beyond the realm of “normal” use. To take advantage of this warranty, the customer must be able to provide a receipt or other form of proof of purchase. If a customer suspects that his or her Bass Egg is not working properly, and the product was purchased within the past year, the customer should email mattparker@echotronicsinc.com. Once the Customer Support Team has concluded that a replacement is appropriate, US/Canada residents will be emailed a pre-paid shipping label that may be used to send the product back to Bass Egg as well as a replacement for the warrantied product. Non US/Canada residents will be provided with an address to send the product to as well as a replacement for the warrantied product.

Privacy Policy

• Information You Give Us: EchoTronics receives and stores any information you enter on our Website, or give to us in any other way. We use the information that you provide for such purposes as responding to your requests, alerting customers of special offers/discounts, and general communication with our customers. • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses BassEgg.com. This information is not shared with any third party.

Does EchoTronics Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. Simply put, we do not share customer information with anyone; this information is used ONLY to take better care of our customers. • Third-Party Service Providers: EchoTronics employs other companies and individuals to perform functions on the company’s behalf. Examples include order fulfillment and the processing credit card payments, to name a few. These service providers may use customer information ONLY to complete their services.